Please complete the form below to renew your Technical Support.
In addition to receiving assistance with any issues encountered with os-soft, an active Technical Support contract entitles users to software updates when they become available.
Technical Support renewals remain valid for one-year from receipt of payment and allow for up to eight (8) hours of technical assistance. Support is provided Monday to Friday from 8:30 a.m. until 5:00 p.m. Eastern Time, subject to the observed statutory holidays of Ontario, Canada.
Services included in Technical Support
- Installation of os-soft
- Installation of SQL Server and other software that supports os-soft
- Troubleshooting issues with os-soft
- Answering specific questions related to os-soft*
- Software updates to os-soft
*Please note: Training sessions are not included in support
Services not included in Technical Support
- Troubleshooting software/hardware issues not specific to os-soft
- Software customization or modifications
- New report development or modifications to existing reports
- Software Training