LifeWire has used Osnium for many years as our program database. The database is thoughtfully constructed and adaptable; we are able to easily adjust it as our program needs change. As a non-profit organization that needs data to support our services – but does not want data collection or maintenance to overtake our mission – we appreciate the customer service team’s quick and knowledgeable responses to our requests for assistance and system enhancement.
As a director of a nonprofit, it is so refreshing to work with vendors like Osnium. I feel that customer support is important to this company as they take the time to listen and address all of our concerns. Their technical support staff are thorough, knowledgeable, personable and want to ensure we are always satisfied. Even though the software was designed for domestic violence shelters, their technical support staff are able to address the unique needs of our non-shelter agency. It’s impressive to see the customer support technicians in action, always able to get it done and do it right the first time.
I have been amazed that Osnium's tech support has gone above and beyond the call of duty. Tech support has been fantastic. They have responded quickly to my emails. They are correcting our issues in a timely manner. So few other tech support companies know how to talk to the average customer without using a great deal of "tech speak" and jargon. Osnium’s tech support staff has the ability to communicate with me and understand our needs. As our needs and reporting obligations change, Osnium has been able to help me make needed adjustments to our database to accommodate these changes. The data entry is flexible and simple yet able to give complex reporting information. I've really found that Geoff, and the Osnium Team understand our needs and what we do.
We came across Osnium Software through recommendations from other universities and were pleasantly surprised to find how suitable their software was to our needs. We were looking for a software with local hosting options that was able to collect and store a lot of information, but not slow down our systems in the process. The software we were given would also let us extract smaller amounts of information whenever we needed it. The university-friendly format and reporting of Osnium made it an easy choice for us in the end.
Osnium dedicates time to work with clients to customize the configuration of the software so that it meets their reporting and everyday data collection requirements. Clients have full access to a testing environment and can actively access the software throughout the implementation process.
Whether a project needs a full-time Project Manager and technical staffing – or just an extra resource to keep things on-track and well-documented – Osnium can help.
Osnium is proud to have staff available to train clients with comprehensive, insightful and clear instruction on our products. We are available for training in person or remotely. To maximize the learning potential, we customize each training session according to our client’s needs.
Osnium’s support experts are available to assist you with any technical issues or inquiries that arise while using our software. Contact our support team by phone, email or book an appointment for fast, friendly assistance.
Osnium works with our clients to convert client data from their existing database into our products. These conversions allow our client’s to carry over reference data into their new database.
Our team is highly knowledgeable about the reporting requirements of our customers. We understand that reporting requirements change often and are a key part of their business. We are available to create new funder, display and generic reports as our customer’s needs change.